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Last updated: November 10, 2025
Welcome to Tremia (“we,” “our,” “us”).
These Terms and Conditions (“Terms”) govern your use of our website tremia.co.uk (the “Website”) and your purchase of any products offered through it.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. Company Information
Tremia
354 Oxford Street, London, UK
Battersea Power Station, 44 Electric Boulevard, London, UK
📧 support@tremia.co.uk
📞 +44 (0)20 0000 0000
2. Use of the Website
By using our website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- You will not use the website for any unlawful or fraudulent activity.
- All information you provide is accurate, complete, and up to date.
We reserve the right to suspend or terminate accounts that violate these Terms or involve suspicious activity.
3. Product Information and Availability
We make every effort to display accurate product information, descriptions, and prices.
However, we cannot guarantee that:
- Product colours or images perfectly match the actual item.
- Products will always be available in stock.
All products are subject to availability, and we may limit or cancel quantities at our discretion.
4. Orders and Acceptance
When you place an order on tremia.co.uk, you are making an offer to purchase goods.
We will confirm receipt via email (“Order Confirmation”), but your order is only accepted once we issue a Shipping Confirmation.
We reserve the right to refuse or cancel any order for reasons including:
- Product unavailability.
- Pricing or typographical errors.
- Suspicion of fraudulent or unauthorized activity.
5. Pricing and Payment
All prices are listed in GBP (£) and include applicable UK VAT, unless stated otherwise.
Payment must be made at the time of ordering via our secure payment gateways (e.g., Stripe, PayPal, or card processors).
We do not store your payment details. All payment processing is handled securely by third-party providers compliant with PCI-DSS standards.
6. Shipping and Delivery
We deliver to addresses within the United Kingdom and selected international locations.
Shipping costs and estimated delivery times are displayed during checkout.
Please note:
- Delivery times are estimates and not guaranteed.
- We are not responsible for delays caused by courier services, customs, or force majeure events.
- Ownership of goods passes to you once payment is received, but risk transfers upon delivery.
7. Returns, Refunds, and Exchanges
Your satisfaction is important to us.
You have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013, provided that items are unused, unopened, and in their original packaging.
Return process:
- Contact returns@tremia.co.uk with your order number.
- Return items to the address provided by our support team.
- Refunds are issued within 7–10 business days after inspection.
Certain items are non-refundable, such as:
- Personalized or custom-made products.
- Digital downloads or gift cards.
- Hygiene-sensitive items (e.g., cosmetics, undergarments) once opened.
If goods are faulty or damaged, we will offer a full refund or replacement at no additional cost.
8. User Accounts
If you create an account, you are responsible for:
- Maintaining the confidentiality of your login details.
- Restricting access to your account.
- All activities under your account credentials.
We reserve the right to suspend or close accounts that are inactive, fraudulent, or in violation of these Terms.
9. Intellectual Property
All content on this website — including text, images, graphics, logos, videos, and software — is the intellectual property of Tremia or its licensors.
You may not:
- Copy, reproduce, modify, or distribute any content without our written permission.
- Use our trademarks or logos for commercial purposes without consent.
10. Limitation of Liability
To the fullest extent permitted by law, Tremia is not liable for:
- Any indirect, incidental, or consequential damages (including loss of profits or data).
- Delays or failures beyond our reasonable control.
- Errors or omissions in product descriptions or pricing.
Our total liability in connection with any order will not exceed the total price paid for the products.
This clause does not exclude liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under UK law.
11. Warranties
We warrant that:
- Products are of satisfactory quality and fit for their intended purpose.
- Goods will conform to the description provided at the time of purchase.
This warranty does not cover:
- Damage caused by misuse, neglect, or unauthorized modification.
- Normal wear and tear.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
12. Promotions and Discount Codes
Promotions, discounts, and offers are subject to specific terms and may:
- Expire without notice.
- Be limited to certain products or dates.
- Not be combined with other offers unless stated.
We reserve the right to withdraw or modify promotions at any time.
13. Privacy and Data Protection
Your privacy matters to us.
All personal information collected is handled according to our Privacy Policy, which explains how we collect, use, and protect your data in compliance with UK GDPR and the Data Protection Act 2018.
14. Third-Party Links
Our website may contain links to external sites for convenience.
We are not responsible for the content, accuracy, or privacy practices of third-party websites.
15. Governing Law and Jurisdiction
These Terms are governed by English law.
Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We may revise these Terms occasionally to reflect updates in law, policy, or business operations.
Any changes will be posted on this page with the updated “Last Updated” date.
Continued use of the website indicates your acceptance of any revised terms.
17. Contact Us
For any questions, concerns, or complaints about these Terms, please contact:
Tremia
354 Oxford Street, London, UK
Battersea Power Station, 44 Electric Boulevard, London, UK
📧 support@tremia.co.uk
📞 +44 (0)20 0000 0000