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Last updated: November 10, 2025
Welcome to Tremia (“we,” “us,” or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from tremia.co.uk (the “Website”).
1. Who We Are
Tremia is an e-commerce company registered in the United Kingdom.
Business address:
- 354 Oxford Street, London, UK
- Battersea Power Station, 44 Electric Boulevard, London, UK
If you have any questions about this policy or how we handle your data, please contact our Data Protection Officer at:
📧 privacy@tremia.co.uk
📞 +44 (0)20 0000 0000
2. Information We Collect
We collect the following types of personal data when you use our services:
A. Information You Provide Directly
- Account information: name, email address, phone number, billing/shipping addresses, and password.
- Order details: items purchased, payment information (processed securely through third-party payment gateways), and delivery preferences.
- Customer support: any information you send to our support team via email or chat.
- Marketing preferences: your choices regarding newsletters or promotional communications.
B. Information Collected Automatically
When you visit our site, we may collect:
- Device data: IP address, browser type, operating system, and access times.
- Usage data: pages viewed, time spent, clicks, and referring URLs.
- Cookies and tracking technologies: to enhance user experience and analyze site traffic (see section 7).
C. Information from Third Parties
We may receive information from:
- Payment processors (e.g., Stripe, PayPal) regarding completed transactions.
- Delivery partners for shipping and tracking updates.
- Marketing or analytics platforms (e.g., Google Analytics, Meta Ads) to understand site performance.
3. How We Use Your Information
We process your data for the following purposes:
- To fulfil and manage your orders, payments, and deliveries.
- To create and manage your account, including authentication and preferences.
- To improve our website, products, and services through analytics and feedback.
- To communicate with you regarding orders, updates, or support requests.
- To send marketing communications, if you’ve opted in.
- To comply with legal obligations, such as tax and accounting requirements.
We rely on legal bases including contract performance, legitimate interests, legal compliance, and user consent where applicable.
4. How We Share Your Data
We may share your personal information with:
- Service providers: such as payment processors, couriers, and hosting partners.
- Analytics and advertising partners: to analyze user trends and improve our marketing.
- Legal authorities: if required by law, regulation, or court order.
- Business transfers: in case of merger, acquisition, or sale of assets, your data may be transferred accordingly.
We never sell your personal data to third parties.
5. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil the purposes outlined in this policy.
- Comply with legal, accounting, or reporting requirements.
Typically:
- Order and billing records are kept for 6 years (as required by UK tax law).
- User accounts and preferences are retained until you request deletion.
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access – request a copy of the information we hold about you.
- Rectification – correct inaccurate or incomplete data.
- Erasure (“right to be forgotten”) – request deletion of your data.
- Restriction – limit processing of your data.
- Portability – request transfer of your data to another service.
- Objection – object to certain data uses, such as direct marketing.
To exercise any of these rights, contact us at privacy@tremia.co.uk.
We will respond within 30 days in compliance with UK data protection laws.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login sessions.
- Analyze website traffic and performance.
- Personalize your shopping experience.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Data Security
We implement industry-standard security measures including:
- SSL encryption for data transmission.
- Secure payment processing via trusted gateways.
- Restricted access to personal data by authorized staff only.
However, no online transmission is 100% secure. We encourage you to protect your account with a strong password.
9. International Data Transfers
If we transfer data outside the UK or EEA, we ensure appropriate safeguards such as:
- Adequacy decisions by the UK government.
- Standard Contractual Clauses (SCCs) approved by the Information Commissioner’s Office (ICO).
10. Children’s Privacy
Our website is not directed toward individuals under 16 years old.
We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Any updates will be posted here with a new “Last Updated” date.
12. Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, contact:
Tremia
354 Oxford Street, London, UK
Battersea Power Station, 44 Electric Boulevard, London, UK
📧 privacy@tremia.co.uk
📞 +44 (0)20 0000 0000
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk